FAQ

Some important information and frequently asked questions.

QDoes The Highland Hamper Company deliver Australia wide and internationally?
A

We deliver Australia wide. We do not deliver internationally.

QHow much is delivery?
A

Hampers $60 and over have free delivery. Hampers under $60 –the cost is $15 per hamper.

QWhen will my hamper be delivered?
A

Please refer to our delivery information page.

QCan I specify a delivery date and time?
A

For Mittagong and Bowral CBD deliveries we can usually accommodate a selected time frame. All other hampers will be delivered Monday to Friday excluding public holidays via courier. A delivery on a particular day or time cannot be guaranteed however we can make a note for the courier with the preferred date and time.

QHow do I order a custom made hamper?
A

Go to our “Bespoke Hamper” section and start adding products to your cart. When finished proceed to the checkout and follow the directions to complete your order.

QCan I order multiple hampers and have them sent to one address?
A

Yes. If a variety of different hampers have been ordered, a tag attached to each will identify it. Please email through a list of recipients and the gift card messages or indicate if you prefer to receive blank gift cards.

QCan I order multiple hampers and have them sent to different addresses?
A

Yes - conditions apply though. Hampers $60 each and over can be placed in one order and a list of recipients, delivery addresses and gift card messages can be emailed separately. Hampers with a value less than $60 each need to be ordered separately and an individual delivery fee of $15 will be added automatically at the checkout.

QCan I do a bulk order and receive a discount?
A

Please contact sales@thhc.com.au with the hamper choice and delivery location and we will discuss how best we can help. The 2017 cut off date to receive enquiries for bulk hamper orders is December 1st.

QHow do I know if my order has been received?
A

You will receive an automatic email confirmation. This usually is received very soon after placing the order however occasionally there may be a slight delay. Please wait 20 minutes before contacting us. An email confirming dispatch and tracking advice will also be sent.    

QWhat happens if a product is out of stock?
A

It will be replaced by a similar product to the same or greater value    

QHow can I contact The Highland Hamper Company?
A

Ring or sms 0418 289 525 or email sales@thhc.com.au

Please note: from December 16th - 22nd ,2017 we are anticipating a  high volume of enquiries, we will do our best to return phone calls however if the phone seems constantly engaged please txt or email as you will most likely get a quicker reply. From December 23rd –Jan 3rd we will be closed for business. 

QCan I pick up my hamper order?
A

Unfortunately no.

QWhat if my hamper arrives damaged or a product is faulty?
A

Please refer to our delivery information page.    

QWhat are the 2017 cutoff (dispatch) dates for guaranteed* delivery by December 22nd
A

Please note orders must be placed 3 days prior to dispatch date. No bulk orders after December 1st.

WA and NT metro - 8th December(eg,order must be placed by 5th)
SA and TAS metro - 11th December
NSW, ACT,VIC, QLD metro - 13th December
Sydney metro - 15th December
Southern Highlands - Mittagong, Bowral, Moss Vale, Berrima, Northern Villages- last day to order is December 19th - last day for delivery is 22nd.

*guaranteed delivery conditions- the courier can guarantee that a first attempt at delivering the hamper has been made. If a calling card or voice message has been left with the recipient, the courier will await their instructions for redelivery. If the recipient delays contacting the courier the delivery may not occur by the specified dates above. Most courier companies are closed between Xmas and New Years so redelivery may need to take place in early January.